FAQ
h1>
Have a question? You’re not alone. That’s why we’ve provided you with a list of our most commonly asked questions! Is your question not on here? Feel free to give us a call at 1-800-473-4682! We’d love to speak with you.
What material are your ceiling medallions and wall niches made of?
How do I install my ceiling medallion?
Take your chandelier off:
1. Prime & paint to make it match your individual style
2. Caulk around the edges
(Use paintable adhesive caulk)
3. Center & place medallion over electrical box
4. Install ceiling fixture
Can I just order one item if it comes in a set?
Unfortunately no. All of our items sold in sets are packaged as a set and cannot be sold individually.
How much do you charge for shipping?
Shipping is on us within the Continental USA.
If I have a large order, can I get a discount?
If you order a large quantity you may be eligible for an additional discount. Please call 1-800-473-4682 or email us at sales@hentaproducts.com to see if your order qualifies.
What is your return policy?
Since we offer free shipping to keep costs down for our customers, we do not allow returns in a means to eliminate additional shipping charges. All sales are final, but we’re more than happy to take any questions you have regarding our products before you order at 1-800-473-4682.
Where do you deliver to?
We ship to all US states and territories. Additional shipping charges may be added for Puerto Rico, Hawaii, and Alaska. Please call 1-800-473-4682 to inquire about this additional charge. Otherwise we will contact you prior to fill order to confirm additional charge.
How long will my order take to ship?
We generally process and ship orders within 2-3 business days with delivery in 3-5 business days on MOST orders. Delivery time may alter depending on location.
Can I pick up my order instead of delivery?
Yes! You can always stop by our office at the address below if you wish to pick up your item.
7334 Caribou St
San Antonio, TX 78238
How do I install my wall niche?
Installation for both recessed and surface mounted wall niches is simple.
Surface Mounted Niches:
To hang your surface mounted wall niche, first map out where your niche will be placed and mark on the wall where each hanging hole is. Next place a nail in each hole (one nail for La Petite, two nails for Capri). Once your nail is up, simply hang your niche and show off your favorite items!
Recessed Niches:
1. Locate stud edges
2. Cut template from the box
3. Trace template between studs
4. Cut and remove drywall
5. Place your new niche and firmly secure to the wall
6. Caulk around the edges (use paintable adhesive caulk)
